Refund Policy
At NUU Studio, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags and packaging.
- Not show any signs of damage, washing, or alteration.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards.
- Final sale or clearance items.
- Products marked as non-returnable.
- Items damaged due to misuse or improper care.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product.
If you need an exchange, please contact our customer support before returning the item.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the item.
- Photos of the packaging (if applicable).
We will review your request and provide an appropriate solution as quickly as possible.
Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return, please contact our customer support through the contact information provided on our website.